To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@juanitaelcameron.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Incorrectly printed or shipped items. All returns must be in their original packaging, unworn/unused, not damaged or broken. Items to be returned must be in new condition. If there is any noticeable wear, use or damage the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 10 days of receipt of purchase. Customized goods cannot be returned, unless the material does not match what you ordered, the print is incorrect or the item is flawed. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 7 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Cancelled Orders: Standard production orders may be cancelled within 24 hours. Orders cancelled after 24 hours will be subject to a 15% restock fee.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
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Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
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Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
JelC Works, LLC
P.O. Box 848
Beltsville, MD 20704
Shipping is only done in the United States of America at this time.
